Sales Policy for Scrunchie Girls Inc.
Effective Date: March 22, 2025
At Scrunchie Girls Inc., we value transparency and customer satisfaction. This policy outlines all the terms and conditions regarding purchases made through www.scrunchiegirls.com. Please read it carefully before placing your order.
- Final Sale Policy All sales are final, and no returns, exchanges, or cancellations will be accepted under any circumstances. By purchasing from www.scrunchiegirls.com, you agree to this policy in full.
Reasons for the Final Sale Policy:
- Hygiene Considerations: Hair accessories are personal-use items, and returns or exchanges cannot guarantee cleanliness or safety.
- Handmade Nature: Each scrunchie is handmade with care, ensuring its uniqueness. Due to the custom and artisanal process, returned items cannot be resold.
2.Product Quality Standards We take great care to provide high-quality, handmade products. Each scrunchie undergoes a thorough quality control inspection before shipping.
What We Guarantee:
- Properly constructed and durable materials.
- Unique, decorative attachments as described on the product page.
Reporting Issues: If you believe your order is defective, damaged, or incorrect, please follow these steps:
- Contact Us: Send an email to info@scrunchiegirls.com within 7 days of receiving your order.
- Provide Details: Include your order number, a description of the issue, and clear photos showing the defect or damage.
- Resolution Process: Once we receive your claim, we will assess it within 3 business days. If the issue is confirmed, we may offer a replacement item at our discretion.
Note: Claims submitted after the 7-day period or without proper documentation will not be considered.
3.Non-Returnable and Non-Exchangeable Products All items sold on www.scrunchiegirls.com are non-returnable and non-exchangeable, including but not limited to:
- Scrunchies.
- Gift sets or bundles.
- Custom or special-order items.
Exclusions: If a product does not meet the description provided on our website due to a shipping error, this will be resolved on a case-by-case basis.
4.Order Accuracy
- Customer Responsibility: Ensure that your order is accurate before finalizing the purchase. Double-check product details, quantities, and shipping information.
- • Changes After Order Placement: Once an order is placed, it cannot be modified or canceled.
5.Right to Refuse Service
- Scrunchie Girls Inc. reserves the right to refuse or cancel any order at any time for reasons including, but not limited to, suspected fraud, policy violations, or misuse of promotional offers.
6.Order Confirmation and Acknowledgment
- Receiving an order confirmation email does not constitute acceptance of the order. Scrunchie Girls Inc. reserves the right to cancel or modify orders at any time prior to shipment.
Shipping and Delivery – Please visit our Shipping Policy
7.Product Descriptions and Accuracy
- Color Variations: Due to differences in screen settings and display devices, product colors may vary slightly from how they appear on your device. We make every effort to present colors as accurately as possible, but we cannot guarantee exact matches.
- Accuracy of Information: We strive to provide accurate product descriptions and images. However, minor variations may occur.
8.Third-Party Services Disclaimer
- Any services provided by third parties (e.g., shipping carriers) are not the responsibility of Scrunchie Girls Inc. We are not liable for any errors, delays, or damages caused by third-party service providers.
9.Indemnification
- You agree to indemnify and hold harmless Scrunchie Girls Inc., its affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from your use of the website or violation of these policies.
10.Warranty Disclaimer
- Scrunchie Girls Inc. makes no warranties, express or implied, regarding the products sold, including but not limited to warranties of fitness for a particular purpose or merchantability.
- The customer assumes full responsibility for the use and suitability of the product.
11.Limitation of Liability
- Scrunchie Girls Inc. shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or business opportunities, arising from the use or inability to use our products or services.
12.Intellectual Property
- All content on the Site, including text, images, logos, and product designs, is the intellectual property of Scrunchie Girls Inc. Unauthorized reproduction or distribution is strictly prohibited.
13.Privacy and Data Security
- Your personal information is handled with the utmost care. For details, please refer to our Privacy Policy.
14.Governing Law and Jurisdiction
- This policy and any disputes arising from it are governed by the laws of Ontario, Canada.
- Any legal action related to this policy shall be conducted exclusively in the courts of Ontario.
15.Force Majeure
- Scrunchie Girls Inc. is not responsible for delays, damages, or issues caused by unforeseen circumstances, including but not limited to:
- Natural disasters.
- Strikes or labor disputes.
- Transportation disruptions.
- Acts of government or regulatory bodies.
16.Fraud and Chargeback Policy
- Any fraudulent chargebacks will result in legal action to recover funds and associated costs.
- Customers must contact support before initiating a chargeback to allow for resolution through our internal processes.
17.Amendments to This Policy
- Scrunchie Girls Inc. reserves the right to amend this policy at any time without prior notice. Updates will be posted on our website, and your continued use of our services constitutes agreement to the revised terms.
18.Customer Support and Dispute Resolution
- In the event of a dispute, we encourage customers to reach out to our support team via info@scrunchiegirls.com to resolve the issue amicably. We are committed to providing prompt and fair resolutions.
19.Contact Information
- We are here to assist you with any questions or concerns. You can reach us via:
- Email: info@scrunchiegirls.com For faster service, please include your order number and the specific details of your inquiry.
Thank you for choosing Scrunchie Girls Inc. We appreciate your understanding of our policies and your support of our handmade scrunchies!