Golden Glow Mystery Box Policy

Effective Date: March 22, 2025

Welcome to Scrunchie Girls Inc.! By purchasing the Golden Glow Mystery Box, you’re embracing a world of surprise and delight. Each box is meticulously curated to spark joy and offer a touch of golden elegance, but there are a few guidelines you should be aware of before making your purchase.

       1.The Mystery Concept The Golden Glow Mystery Box is designed to surprise and amaze! By purchasing this item, you acknowledge that:

  • The contents are a surprise and will not be disclosed prior to purchase.
  • The box may contain a variety of unique, handmade scrunchies, exclusive designs, decorative attachments, or limited-edition pieces.
  • The decorative box shown in promotional photos is for display purposes only and is not included in the purchase.

       2.Exclusivity • Some items in the Golden Glow Mystery Box are exclusive and not available for individual sale.

Limited quantities are available, and once sold out, the mystery box will not be restocked.

       3.Quality Assurance At Scrunchie Girls Inc., we take pride in the craftsmanship of our handmade products. Each item is carefully inspected to ensure it meets our quality standards before being placed in your box. However, as with any handmade product, slight variations in color, design, or stitching may occur, adding to the charm of your unique scrunchie.

       4.Payment and Pricing

  • All prices are listed in CAD unless otherwise specified.
  • The total cost includes applicable taxes where required by law.
  • Payments are processed securely through our website, and we accept major credit cards, PayPal, Stripe, and other secure payment methods, which include BLIK for Poland and e-transfer for Canada
  • Once an order is placed, it cannot be canceled or modified.

       5.Tracking and Notifications

  • Upon shipment, you will receive a confirmation email containing tracking information to monitor your package’s progress.
  • Please allow up to 48 hours for tracking details to become active. If you do not receive a tracking number within 3 business days after shipment, contact us at info@scrunchiegirls.com.

       6.Customer Responsibility

  • It is the customer’s responsibility to provide accurate shipping and contact information.
  • Scrunchie Girls Inc. is not liable for packages delivered to incorrect addresses provided by the customer.

Additional fees may apply for redelivery or re-shipping due to incorrect information.

       7.Customs and Duties

  • Depending on your location, customs fees, duties, or taxes may be imposed upon delivery. These charges are the sole responsibility of the customer and are not included in the purchase price or shipping fee.
  • Scrunchie Girls Inc. is not liable for any customs-related delays or additional charges.

       8.Limited Edition and Uniqueness Information

  • All items within the Golden Glow Mystery Box are one-of-a-kind, handmade pieces. Each scrunchie is unique, and no two are exactly the same.
  • All items are limited edition, crafted exclusively for this collection, and will not be restocked once sold out.

Due to the unique and rare nature of these items, replacements or returns are not accepted under any circumstances.

       9.No Returns or Exchanges Due to the mystery nature of this product, all sales of the Golden Glow Mystery Box are final.

  • No returns, refunds, or exchanges will be accepted under any circumstances, including dissatisfaction with the selection of items.
  • Please consider this policy carefully before completing your purchase.
  • Allergen and Sensitivity Disclaimer While we strive to make our products suitable for everyone, some materials may contain elastic, metal accents, or other components that could cause sensitivities or allergies. By purchasing the Golden Glow Mystery Box, you agree to review product details upon receipt and ensure their compatibility with your needs.

       10.Shipping and Handling

  • The Golden Glow Mystery Box is carefully packed to preserve the mystery and ensure a magical unboxing experience.
  • Standard orders are processed within 3-5 business days before shipment.
  • Same-Day Shipping: If requested by the customer, we offer same-day shipping for an additional $10 CAD fee. Requests for same-day shipping must be made at the time of purchase.
  • Scrunchie Girls Inc. is not responsible for delays caused by carriers or customs.

         11.Damaged or Missing Items While returns and exchanges are not permitted, if your mystery box arrives damaged or incomplete:

  • Contact us at info@scrunchiegirls.com within 3 business days of delivery with a photo of the damaged box and its contents.
  • We will review your case and work with you to ensure your satisfaction within the bounds of our policy.

       12.Purchase Acknowledgment By purchasing the Golden Glow Mystery Box, you agree to all terms and conditions outlined in this policy. This agreement ensures you understand the unique nature of this product and accept the surprise, creativity, and unpredictability it offers.

Thank you for supporting Scrunchie Girls Inc.! Your enthusiasm for our handmade scrunchies keeps us inspired to create, innovate, and bring a little extra glow to your day.

For further questions or concerns, please contact us at info@scrunchiegirls.com.